At Lusso Bangladesh Ltd, accessible via lussobangladeshltd.com, we specialize in architecture, construction, and the manufacturing of modular and membrane furniture. This policy outlines how we handle data when you engage with our firm and factory services through our digital platforms and official WhatsApp account.
1. Information We Collect
To provide precise architectural and manufacturing support, we may collect:
- Business & Contact Data: Name, phone number, and firm affiliation.
- Project Specifications: Design files, dimensions, and manufacturing requirements shared for B2B factory support.
- Communication Logs: Records of inquiries made via our AI-assisted WhatsApp channel for quality assurance and project tracking.
2. How We Use Your Information
Your data is used strictly for:
- Facilitating architectural consultations and construction planning.
- Managing modular and membrane furniture manufacturing workflows.
- Providing factory support and white-label manufacturing services for partner architecture firms.
- Sending automated project status updates and delivery timelines.
3. WhatsApp AI & Live Agent Interaction
Our WhatsApp service utilizes a “Coexistence” model. Automated responses (via Botpress) assist with initial project intake and FAQs. Complex architectural or manufacturing inquiries are handed off to our live specialists. By messaging us, you consent to this hybrid AI-human communication.
4. Data Confidentiality & Third Parties
As a B2B service provider, we understand the importance of intellectual property. We do not sell or share your project designs or personal data. Data is processed through Meta (WhatsApp) and Botpress solely for communication purposes, adhering to global privacy standards.
5. Consent
By utilizing our website or contacting us via WhatsApp, you hereby consent to our Privacy Policy and agree to its terms.
6. Contact Us
For inquiries regarding our data practices or B2B factory support, contact: info@lussobangladeshltd.com.